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Practice Organization

OMS and Other Dental Specialists

Residents

Professional Staff

PM04 - Process Improvements to Enhance the OMS Patient Journey: How Incremental Changes Can Lead to Monumental Results

Thursday, September 18, 2025
10:30 AM - 12:30 PM EDT
Location: Room 140AB, Walter E. Washington Convention Center
CE: 2.0 CDE
Recorded<br><i>This session will be recorded and available beginning Oct. 6.</i>
Designed for private practice OMSs, this session will focus on three facets of practice management: vision, patient journey analysis and daily management. Vision covers developing a clear vision, strategic planning for growth, financial planning and scaling strategies. Patient journey analysis involves mapping the patient journey, identifying critical steps and bottlenecks, leveraging technology and enhancing patient experience at each touchpoint. Daily management addresses implementing a culture of continuous improvement, effective team communication strategies, performance monitoring, staff training and problem-solving techniques.

Learning Objectives:

At the conclusion of this presentation, participants should be able to:
  1. Remodel the practice’s vision and strategy into a tangible growth plan.
  2. Analyze the patient journey for critical touchpoints and bottlenecks.
  3. Apply daily tactics to communicate change and implement continuous improvement.