The management side of oral and maxillofacial surgery often disappoints and frustrates surgeons and office managers. This session provides attendees with a proven, step-by-step method to make team expectations crystal clear, promote accountability and increase employee morale. Through real-life examples and case studies, this session gives attendees the tools they need to bring out the best in each team member. When team members focus their talents on serving patients and each other, a positive feedback loop propels the practice to a higher level of harmony and patient satisfaction. This session takes the mystery out of management and helps attendees make the management of their practice as outstanding as their clinical outcomes.
Learning Objectives:
At the conclusion of this presentation, participants should be able to:
Effectively manage the team to enforce uniform standards.
Clarify expectations to avoid internal communication problems.
Institute a cost-free recognition program to reward employees for a job well done.
Provide a service to the various customers in an OMS practice, including patients, team members, referring doctors and referring doctors’ staff.
Perform to the highest level in front of patients, because patients’ perception of clinical outcomes is heavily influenced by their interpersonal experience in the office.
