An OMS’s outcomes rely not only on the technical aspects of treatment but also on communication with patients, especially in cases of adverse outcomes. The digital world enables e-communication through online platforms, social media and AI, posing challenges and legal ramifications for patient-doctor communication. This session will review current literature and discuss the communication skills necessary to improve outcomes and avoid pitfalls in today’s world, including the do’s and don’ts of patient-doctor communication.
Learning Objectives:
At the conclusion of this presentation, participants should be able to:
Define how bedside manners affect a patient’s perception of surgical outcomes.
Discuss the changing patient-doctor communications in today’s world due to different modalities of communication and their implications.
Identify the do’s and don’ts of communication, including e-communication.
