This session will cover how to ensure the collection of patient accounts in an effective and compliant way. Topics to be covered include creating and enforcing an effective patient financial policy, current regulations governing collections, effectively communicating with patients about their accounts and available options for handling past-due accounts.
Learning Objectives:
At the conclusion of this presentation, participants should be able to:
Create and enforce a compliant and effective patient financial policy.
Work within current regulations on collections and understand how they affect patient communication.
Communicate with patients regarding their financial obligation in a way that ensures maximum collections in the shortest amount of time.
Explain the options that are available to patients when an account becomes past due, and the most effective ways to ensure that accounts do not become uncollectible.
